Quality Control Current Location:Home > Quality control>Mulmic exception handling and customer complaints management process

Customer Complaint Initial checking,
Define the problem
Communicate with customer,
get more detailed defect info
Then do investigate and confirm
the problem responsibility
If confirm it is Mulmic's production problem:
Mulmic establish a Team (QA, Engineer,PL)
1, Do defect sample analysis
2, Do process analysis
3, Do variable analysis
If the problem is very complex, Do 6sigma analysis

Mulmic  revert to customer in 48 hours
Mulmic use official feedback report
(8D or 5C)
Show client improvement process
action, and time

Finish temporary SOP, SIP
Do improvement process
Confirm the effect

Response customer , customer approve 
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